9-1-1...I'm Fine: Managing Stress in Public Safety
Recorded: July 6, 2017
There is so much change in the Public Safety industry and job responsibilities...yet some things never change. Public safety communications demands calm professionalism in chaos. In this webinar presentation, we will discuss what's coming with NG911 technology, the impact of increased exposure to scene images, managing the pressure of critical incident stress, and public expectations...how do we serve and survive?
PRESENTER: Kelley Davidson is currently a Communications Manager for Grove City Division of Police. Kelley has been a dispatcher for 11 years,a Records Clerk, FOP contract representative, supervisor for 12 years, and manager for 3 years. Kelley also has her B.S. in Child & Family Community Services from Bowling Green State University and a M.A. in Ministry - Pastoral Counseling from Ohio Christian University. Kelley is a NENA and APCO member (serving as the current Ohio chapter President) and has the following certifications: ENP, I.A.E.D. - ED-Q, and a is Certified Law Enforcement Professional. Kelley is a Critical Incident Stress Management team member for central Ohio, and Kelley is married to a 30-year police lieutenant and mother to not only their kids, but also to her husband's police division...which is one of her favorite jobs.